/* TEUDIT+ — Ticket operational workspace (Filament panel; not Vite-purged) */

.teudit-ticket-ws {
    width: 100%;
    max-width: 100%;
    min-width: 0;
    direction: rtl;
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}

.teudit-ticket-ws * {
    box-sizing: border-box;
}

.teudit-ticket-ws__header {
    border-radius: 1rem;
    padding: 1.25rem 1.5rem;
    color: #fff;
    background: linear-gradient(135deg, #0f172a 0%, #1e293b 55%, #0c4a6e 100%);
    box-shadow: 0 10px 24px rgb(15 23 42 / 0.18);
}

.teudit-ticket-ws__title-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.75rem;
}

.teudit-ticket-ws__number {
    margin: 0;
    font-size: 1.75rem;
    font-weight: 800;
    letter-spacing: 0.01em;
    line-height: 1.2;
}

.teudit-ticket-ws__subject {
    margin: 0.5rem 0 0;
    color: #cbd5e1;
    font-size: 1rem;
}

.teudit-ticket-ws__meta {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.75rem;
    margin-top: 1rem;
}

@media (min-width: 640px) {
    .teudit-ticket-ws__meta {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }
}

@media (min-width: 1280px) {
    .teudit-ticket-ws__meta {
        grid-template-columns: repeat(6, minmax(0, 1fr));
    }
}

.teudit-ticket-ws__meta dt {
    margin: 0;
    color: #94a3b8;
    font-size: 0.75rem;
}

.teudit-ticket-ws__meta dd {
    margin: 0.15rem 0 0;
    font-weight: 700;
    font-size: 0.9rem;
    word-break: break-word;
}

.teudit-ticket-ws__badge {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    border-radius: 9999px;
    padding: 0.25rem 0.75rem;
    font-size: 0.8rem;
    font-weight: 700;
    line-height: 1.2;
}

.teudit-ticket-ws__badge--status {
    background: rgb(255 255 255 / 0.12);
    color: #fff;
}

.teudit-ticket-ws__badge--danger { background: #fee2e2; color: #b91c1c; }
.teudit-ticket-ws__badge--warning { background: #ffedd5; color: #c2410c; }
.teudit-ticket-ws__badge--success { background: #d1fae5; color: #047857; }
.teudit-ticket-ws__badge--info { background: #e0f2fe; color: #0369a1; }
.teudit-ticket-ws__badge--gray { background: #f1f5f9; color: #475569; }

.teudit-ticket-ws__dot {
    width: 0.55rem;
    height: 0.55rem;
    border-radius: 9999px;
    background: #94a3b8;
}

.teudit-ticket-ws__dot--danger { background: #ef4444; }
.teudit-ticket-ws__dot--warning { background: #f97316; }
.teudit-ticket-ws__dot--success { background: #10b981; }
.teudit-ticket-ws__dot--info { background: #0ea5e9; }
.teudit-ticket-ws__dot--gray { background: #94a3b8; }

.teudit-ticket-ws__steps {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.4rem;
    margin-top: 1.1rem;
    overflow-x: auto;
    padding-bottom: 0.15rem;
}

.teudit-ticket-ws__step {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    border-radius: 9999px;
    padding: 0.3rem 0.7rem;
    font-size: 0.75rem;
    font-weight: 700;
    white-space: nowrap;
}

.teudit-ticket-ws__step--done {
    background: #34d399;
    color: #064e3b;
}

.teudit-ticket-ws__step--current {
    background: #38bdf8;
    color: #0c4a6e;
    box-shadow: 0 0 0 2px rgb(56 189 248 / 0.35);
}

.teudit-ticket-ws__step--upcoming {
    background: rgb(255 255 255 / 0.08);
    color: #cbd5e1;
}

.teudit-ticket-ws__step-arrow {
    color: #64748b;
    font-size: 0.8rem;
}

.teudit-ticket-ws__layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 1.25rem;
    width: 100%;
}

@media (min-width: 1100px) {
    .teudit-ticket-ws__layout {
        grid-template-columns: minmax(0, 2.2fr) minmax(16rem, 0.9fr);
        align-items: start;
    }
}

.teudit-ticket-ws__main,
.teudit-ticket-ws__side {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    min-width: 0;
}

.teudit-ticket-ws__card {
    background: #fff;
    border: 1px solid rgb(15 23 42 / 0.08);
    border-radius: 1rem;
    padding: 1rem 1.1rem;
    box-shadow: 0 1px 2px rgb(15 23 42 / 0.04);
}

.dark .teudit-ticket-ws__card {
    background: rgb(15 23 42 / 0.85);
    border-color: rgb(148 163 184 / 0.18);
}

.teudit-ticket-ws__card-title {
    margin: 0 0 0.75rem;
    font-size: 1rem;
    font-weight: 700;
    color: #0f172a;
}

.dark .teudit-ticket-ws__card-title {
    color: #f8fafc;
}

.teudit-ticket-ws__relations {
    display: grid;
    grid-template-columns: repeat(1, minmax(0, 1fr));
    gap: 0.75rem;
}

@media (min-width: 640px) {
    .teudit-ticket-ws__relations {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (min-width: 1100px) {
    .teudit-ticket-ws__relations {
        grid-template-columns: minmax(0, 1fr);
    }
}

.teudit-ticket-ws__relation {
    border: 1px solid rgb(15 23 42 / 0.08);
    border-radius: 0.85rem;
    padding: 0.75rem 0.85rem;
    background: #f8fafc;
}

.dark .teudit-ticket-ws__relation {
    background: rgb(30 41 59 / 0.55);
    border-color: rgb(148 163 184 / 0.15);
}

.teudit-ticket-ws__relation-label {
    font-size: 0.72rem;
    color: #64748b;
    font-weight: 600;
}

.teudit-ticket-ws__relation-name {
    margin-top: 0.2rem;
    font-size: 0.9rem;
    font-weight: 700;
    color: #0f172a;
    word-break: break-word;
}

.dark .teudit-ticket-ws__relation-name {
    color: #f1f5f9;
}

.teudit-ticket-ws__relation-empty {
    margin-top: 0.2rem;
    font-size: 0.85rem;
    color: #94a3b8;
}

.teudit-ticket-ws__link {
    display: inline-flex;
    margin-top: 0.55rem;
    padding: 0.25rem 0.6rem;
    border-radius: 0.5rem;
    font-size: 0.75rem;
    font-weight: 700;
    color: #0369a1;
    background: #e0f2fe;
    text-decoration: none;
}

.teudit-ticket-ws__link:focus-visible {
    outline: 2px solid #0ea5e9;
    outline-offset: 2px;
}

.teudit-ticket-ws__mail-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 0.45rem;
    font-size: 0.875rem;
}

@media (min-width: 640px) {
    .teudit-ticket-ws__mail-grid {
        grid-template-columns: 1fr 1fr;
    }
}

.teudit-ticket-ws__mail-body {
    margin-top: 0.85rem;
    padding: 0.85rem;
    border-radius: 0.75rem;
    background: #f8fafc;
    white-space: pre-wrap;
    line-height: 1.6;
    color: #0f172a;
    font-size: 0.9rem;
}

.dark .teudit-ticket-ws__mail-body {
    background: rgb(30 41 59 / 0.55);
    color: #e2e8f0;
}

.teudit-ticket-ws__empty {
    margin: 0;
    padding: 1.25rem 0.75rem;
    text-align: center;
    border: 1px dashed rgb(148 163 184 / 0.55);
    border-radius: 0.85rem;
    color: #64748b;
    font-size: 0.875rem;
}

.teudit-ticket-ws__timeline {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

.teudit-ticket-ws__timeline-item {
    border: 1px solid rgb(15 23 42 / 0.08);
    border-radius: 0.85rem;
    padding: 0.75rem 0.9rem;
    background: #f8fafc;
}

.dark .teudit-ticket-ws__timeline-item {
    background: rgb(30 41 59 / 0.45);
    border-color: rgb(148 163 184 / 0.15);
}

.teudit-ticket-ws__timeline-item--note {
    border-color: #f59e0b;
    background: #fffbeb;
}

.dark .teudit-ticket-ws__timeline-item--note {
    background: rgb(120 53 15 / 0.25);
}

.teudit-ticket-ws__timeline-item--outbound {
    border-color: #38bdf8;
}

.teudit-ticket-ws__timeline-item--inbound {
    border-color: #34d399;
    background: #ecfdf5;
}

.dark .teudit-ticket-ws__timeline-item--inbound {
    background: rgb(6 78 59 / 0.28);
}

.teudit-ticket-ws__timeline-item--bounce {
    border-color: #f87171;
    background: #fef2f2;
}

.dark .teudit-ticket-ws__timeline-item--bounce {
    background: rgb(127 29 29 / 0.28);
}

.teudit-ticket-ws__timeline-item--auto_reply {
    border-color: #fbbf24;
    background: #fffbeb;
}

.dark .teudit-ticket-ws__timeline-item--auto_reply {
    background: rgb(120 53 15 / 0.25);
}

.teudit-ticket-ws__timeline-top {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
}

.teudit-ticket-ws__timeline-title {
    font-weight: 700;
    font-size: 0.9rem;
    color: #0f172a;
}

.dark .teudit-ticket-ws__timeline-title {
    color: #f8fafc;
}

.teudit-ticket-ws__timeline-meta {
    font-size: 0.75rem;
    color: #64748b;
}

.teudit-ticket-ws__preview {
    margin-top: 0.4rem;
    font-size: 0.85rem;
    color: #334155;
    white-space: pre-wrap;
}

.dark .teudit-ticket-ws__preview {
    color: #cbd5e1;
}

.teudit-ticket-ws__attachments {
    display: grid;
    grid-template-columns: 1fr;
    gap: 0.65rem;
}

@media (min-width: 640px) {
    .teudit-ticket-ws__attachments {
        grid-template-columns: 1fr 1fr;
    }
}

.teudit-ticket-ws__attachment {
    display: flex;
    gap: 0.65rem;
    align-items: flex-start;
    border-radius: 0.75rem;
    border: 1px solid rgb(15 23 42 / 0.08);
    padding: 0.7rem;
    background: #f8fafc;
}

.teudit-ticket-ws__details summary {
    cursor: pointer;
    font-weight: 700;
    color: #0369a1;
}

.teudit-ticket-ws__details[open] summary {
    margin-bottom: 0.65rem;
}

.teudit-ticket-ws__side-row {
    display: flex;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.35rem 0;
    border-bottom: 1px solid rgb(148 163 184 / 0.2);
    font-size: 0.875rem;
}

.teudit-ticket-ws__side-row:last-child {
    border-bottom: 0;
}

.teudit-ticket-ws__side-row dt {
    color: #64748b;
    margin: 0;
}

.teudit-ticket-ws__side-row dd {
    margin: 0;
    font-weight: 600;
    text-align: start;
    word-break: break-word;
}

.teudit-ticket-ws__more {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-top: 0.5rem;
    padding: 0.45rem 0.9rem;
    border-radius: 0.65rem;
    border: 1px solid rgb(14 165 233 / 0.35);
    background: #e0f2fe;
    color: #0369a1;
    font-weight: 700;
    font-size: 0.85rem;
    cursor: pointer;
}

.teudit-ticket-ws__more:focus-visible {
    outline: 2px solid #0ea5e9;
    outline-offset: 2px;
}

.teudit-ticket-ws__timeline-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    margin-top: 0.4rem;
}

.teudit-ticket-ws__link {
    background: none;
    border: none;
    padding: 0;
    color: #0369a1;
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    text-decoration: underline;
}

.dark .teudit-ticket-ws__link {
    color: #7dd3fc;
}

.teudit-ticket-ws__diagnostics {
    margin-top: 0.5rem;
    padding: 0.5rem 0.65rem;
    border-radius: 0.5rem;
    background: rgb(15 23 42 / 0.04);
    font-size: 0.75rem;
    color: #475569;
    line-height: 1.5;
}

.dark .teudit-ticket-ws__diagnostics {
    background: rgb(148 163 184 / 0.08);
    color: #cbd5e1;
}

.teudit-ticket-ws__html-body {
    margin-top: 0.35rem;
    max-height: 12rem;
    overflow: auto;
    border: 1px solid rgb(15 23 42 / 0.08);
    border-radius: 0.4rem;
    padding: 0.5rem;
    background: #fff;
}

.teudit-email-details__grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.65rem 1rem;
    font-size: 0.85rem;
}

.teudit-email-details__grid dt {
    font-size: 0.7rem;
    color: #64748b;
    margin-bottom: 0.1rem;
}

.teudit-email-details__grid dd {
    margin: 0;
    word-break: break-word;
}

.teudit-email-details__wide {
    grid-column: 1 / -1;
}

.teudit-email-details__sub {
    margin: 1rem 0 0.4rem;
    font-size: 0.9rem;
    font-weight: 700;
}

.teudit-email-details__headers,
.teudit-email-details__body {
    max-height: 14rem;
    overflow: auto;
    font-size: 0.75rem;
    background: #0f172a;
    color: #e2e8f0;
    padding: 0.75rem;
    border-radius: 0.5rem;
    white-space: pre-wrap;
}

.teudit-email-details__atts {
    margin: 0;
    padding-inline-start: 1.1rem;
    font-size: 0.8rem;
}

@media (max-width: 640px) {
    .teudit-email-details__grid {
        grid-template-columns: 1fr;
    }
}

@media print {
    .teudit-ticket-ws__header {
        box-shadow: none;
        -webkit-print-color-adjust: exact;
        print-color-adjust: exact;
    }
}